RETURNS & REFUNDS

Full refund including any postage cost will be provided only if the result of our error or the item is faulty.

If You would like to exchange an item, please notify us via email to hello@woolyyarn.com.

We can exchange your item for the same item of different color or a similar item. Unfortunately, we cannot offer exchanges on sale and discounted items.
Please note, that return postage costs incurred in an exchange are payable by You.

Returning items from outside the EU, please be sure to declare the goods as returns to the couriers/ postal service.