We exchange items  only if the result of our error or the item is faulty. 

Considering that we sell yarn in spools and each quantity is chosen by the customer (minimum quantity is 100 grams, every next step – 10 grams), we unwind it on a special machine and cut from the spool, the product is personalized and individually prepared for each customer, so it is not possible exchange it.

Based on the regulations of the Cabinet of Ministers No. accepted on May 20, 2014. 255 Paragraph 22 of the Rules on Distance Contracts sets out the cases in which the consumer may not exercise the right of withdrawal and therefore the goods cannot be returned. Pursuant to Clause 22.3 of the Regulations one of the cases in which the consumer does not have a right of withdrawal is where the product is made to the consumer ‘s instructions or the product is clearly personalized. Consequently, in view of the specific nature of the yarn sold above at WWW.WOOLYYARN.COM, consumers do not have a right of withdrawal when making a purchase of yarn on the WOOLYYARN website, as in these cases the yarn is clearly personalised.

We do not refund and we do not exchange yarn, if the color of product is not as you expected, so please note that the shade of yarn in real life may differ from the shade that You see on the monitor, because the color display depends on the manufacturer of the monitor (matrix), its settings, calibration and color profiles used, therefore, each product is accompanied by a color name, which is specially selected from the Pantone catalog, you can compare it on

In case of loss of the shipment, which is related to transportation, the goods are not sent again, and money for yarn and shipping costs will not be refunded.